Refund & Exchange Policy

Overview & Philosophy

At Panache Ethnic, each couture outfit, suit set, and kurti is handcrafted with exquisite embroidery, delicate embellishments, and premium luxury textiles. Because our garments are crafted in limited, exclusive atelier batches and tailored to perfection, we uphold a transparent, fair, and structured policy regarding returns and exchanges.

We do not offer general returns, monetary refunds, or order cancellations once an order is dispatched. However, we gladly provide size exchanges to ensure you achieve the ideal fitting.

Size Exchange Guidelines

If your garment does not fit as desired, you may request an exchange for an alternate size of the exact same style, subject to stock availability:

• Notification Period: The exchange request must be initiated within 48 hours of parcel delivery.
• Original Condition: The garment must be completely unworn, unwashed, unaltered, and odor-free, with all original brand tags, barcodes, and dust bags intact.
• Reverse Logistics: Once approved, the customer may ship the item back to our atelier address or utilize our pickup courier partner where reverse pickup is serviceable.
• Replacement Dispatch: The replacement garment will be dispatched once our quality assurance team completes physical inspection of the returned piece.

Mandatory Unboxing Video for Damaged or Missing Items

Every Panache Ethnic order undergoes dual-stage quality checking prior to dispatch. However, if your package arrives with transit damage, wrong item delivery, or manufacturing defects:

Non-Exchangeable Categories

The following categories are strictly final sale and cannot be returned or exchanged:

• Custom-tailored, bespoke-stitched, or personalized alteration orders.
• Garments purchased during clearance sales, sample sales, or promotional discounts.
• Items showing signs of wear, makeup stains, perfume scent, or altered hemlines.