Order Cancellation & Refund Policy

Cancellation Windows & Eligibility

At Panache Ethnic, we understand that exceptional circumstances may occasionally require an order modification. Cancellations are evaluated based on the production stage of your selected garments:

• Standard Ready-to-Wear Orders: Cancellation requests are accepted within 24 to 48 hours of placing the order, provided the package has not yet entered our logistics fulfillment or dispatch queue.
• Bespoke & Made-to-Order Pieces: Because tailored suits, bridal ensembles, and custom-stitched garments entail personalized fabric cutting and artisan allocation, cancellations are only eligible within 24 hours of confirmation.

Post-Dispatch Orders & In-Transit Status

Once an order has been handed to our express logistics courier and an Air Waybill (AWB) tracking number has been issued, the order cannot be cancelled in transit.

If you no longer wish to receive the parcel, you may refuse acceptance at the point of physical delivery with the courier representative. Please note that return shipping fees and re-stocking administration costs may apply to courier returns.

Approved Refund Processing & Banking Timelines

When a valid cancellation or approved return is sanctioned by our finance desk, reimbursement is processed through the original method of payment:

• Prepaid Orders (Cards/UPI/NetBanking): Refunds are initiated within 5–7 business days. Depending on your issuing bank, the credit balance will reflect in your account within 7 to 10 banking days.
• Store Credit: Customers may optionally choose an instant digital Panache Boutique Credit voucher, valid for 12 months across our complete catalog.

Defective or Damaged Garments Protocol

If your garment exhibits manufacturing defects or transit damage, please notify us within 48 hours of delivery. As stipulated under our store terms, an uncut continuous unboxing video is required to substantiate transit defect claims.